Refund policy

EZ Brick 30-Day Return & Refund Policy

We want you to be completely satisfied with your EZ Brick purchase. If you need to return your order, we offer a 30-day return window from the date of delivery. Please review our return shipping guidelines and inspection process below to ensure your return is eligible for a refund.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

  • EZ Brick's Responsibility: If the return is due to an error on our part (such as shipping the wrong color or incorrect item), we will cover the full cost of return shipping.

  • Customer's Responsibility: If the return is due to customer preference—such as changing your mind, overestimating the amount of product needed, or deciding that installation is too difficult—you will be responsible for the return shipping costs.

Return Eligibility Requirements

To qualify for a full refund, returned cases must meet the following condition standards within the 30-day window:

  • Unopened Cases: Cases are considered unopened if they are factory-sealed with the original two plastic shipping straps (one length-wise, one width-wise) fully intact, and the exterior carton is undamaged.

  • Opened Cases (Like-New Condition): If the factory shipping straps have been cut or removed, the case may still be returned provided the contents are in like-new, unused condition. All eight concrete-based veneer sheets must be present and perfectly intact.

Non-Refundable Conditions

We cannot issue refunds for cases that show any signs of use or damage. A return will be denied if the sheets exhibit:

  • Any signs of attempted installation.

  • Residue from any type of adhesive.

  • Cuts, alterations, or dirt.

  • Damage incurred during return transit (please ensure opened cases are securely re-taped to prevent the sheets from shifting or spilling).

Our Inspection Process

Once your return arrives at our fulfillment center, our team conducts a strict two-step inspection:

  1. Exterior Verification: We check the factory shipping straps. If both straps are intact, your refund is processed immediately.

  2. Interior Verification: If the straps are missing or broken, we open the case to physically inspect the interior veneer sheets.

If a return is denied due to signs of use, damage, or missing components, our team will take detailed photographs of the sheets and the packaging. We will email this photographic evidence to you along with the notification of your denied refund.

How to Start a Return

To initiate a return, please contact our support team at support@ez-brick.com with your order number and the reason for your return. We will determine the shipping cost responsibility based on your reason and provide you with the return shipping address and further instructions.